Shipping and Returns
Short Version: If you are not a happy customer, and treated fairly, you will not come back. We want and appreciate your repeat business and recommendations to your friends, and recognize that unless you are pleased with our service, you will neither return nor recommend us -- and frankly that just doesn't make good business sense to us.
Long Version (how we plan to assure you are happy with us):
Convenient Purchase Options
•PayPal is a secure server that accepts all major credit cards
Shipping: EN FUEGO CIGARS & LOUNGE OnlineStore reserves the right to set shipping charges based on each individual item. Most orders ship within 24 hours! We will make every effort to ship your order complete within 7 to 10 business days of receiving it, but please allow the standard 2 to 6 weeks to receive your products.
We will advise you of any item we are unable to ship in a timely manner and give you the option of placing the item on backorder or canceling it and having your account credited for the purchase amount of the item. Any item shipped from a backorder status, will be shipped without additional freight charges. We will advise you if an item becomes "unavailable" or "discontinued', and credit your account.
Returns: We will make every effort to make it right! The number of days allowed for a return of a completed order is 30.
Returned Goods must be sent via the same method we shipped to you (1st class mail or priority mail). Upon receiving the item, we will either credit your account for the cost of the item and return postage, or exchange the item as necessary. We will make every effort to make it right.
Goods returned for reasons other than those stated above are returned at your expense and subject to a 20 percent restocking charge and original shipping costs.